Frequently Asked Questions

 

HOW DO I KNOW WHEN THE ONLINE AUCTIONS ARE HELD?

If you sign up as a User, you will be given the option of receiving our email alerts. You can also sign up for these alerts if you are not a user by clicking on the Newsletter Signup Tab and adding your email address to the list. These email alerts go out at the beginning and toward the end of each auction. You can also come to this website at any time and look at all current and scheduled auctions. If you are receiving email alerts and wish to stop, you can simply click the ‘Unsubscribe’ button at the bottom of the email.



HOW DO I BID?

The first step is to register and create a ‘User Account’. No Credit Card is required, but we do require a valid e-mail address and phone number, and both will be verified. Please enter accurate information, and DO NOT CREATE MULTIPLE USER ACCOUNTS. You only need one account to bid. Our system monitors and verifies new users. Any suspicious activity will cause the system to suspend your account. Once your account is set up and verified, you will be able to Log in with the username and password you selected and place bids. Please remember that a bid is a legally binding offer to purchase, so do not bid unless you are fully prepared to complete the purchase.  - Click here to Watch Video from the Founder on How to Register & Bid



HOW WILL I KNOW WHAT I AM BIDDING ON?

Each auction is made up of ‘Lots’. A Lot may consist of one item or a group of items, and you can only bid on the entire Lot. There will be plenty of pictures, a description and you will see the current bid price. In order to place a bid, your bid must be higher than the current bid price. The minimum Bid Amount will be listed.



CAN I PREVIEW THE ITEMS BEFORE I BID?

There may be a Preview Day for certain auctions. If there is a Preview the location & time will be in the auction description.  If you have questions please submit a request via email at [email protected] or use our Contact Us form on our website. You can always count on Arizona Online Auctions to present items accurately and fairly, and to never knowingly misrepresent any item.



HOW DO I PAY?

If you are the high bidder, an ‘Auction Win Notice’ will be sent to your registered e-mail address. You can also log in and click on the ‘MY ACCOUNT’ Tab to view your invoice. You can pay your invoice online at any time through PayPal, or with Visa, Mastercard, or American Express. We do not accept Credit Cards or Debit Cards on-site. You can also pay with cash at the time you pick up the items you have won. We give a 3% discount off the buyer’s premium for CASH. 


WHERE DOES THIS STUFF COME FROM?

It comes from estates and homes throughout Arizona. If the auction is labeled as an ‘Estate Sale’, the property came from a deceased person’s estate and we are selling it on behalf of the Executor or Trustee. If it is a ‘Business Liquidation’, we are selling the property on behalf of the business owner, or the bank or leasing company. If the auction is labeled as a Bankruptcy Sale, we are selling the property on behalf of the Bankruptcy Trustee. In some cases, the auction may be labeled as a ‘Downsizing’ or ‘Selling a second home’ which means we are working directly with the owner of the property, who may be moving or downsizing.



IF I WIN AN AUCTION WHEN & WHERE DO I PICK UP THE ITEMS I BOUGHT?

Pick-Up dates and times will be clearly posted in the item and auction description. The pick up address will be on your invoice in the upper right-hand corner.  In most cases it will be the location where the property has been kept by the former owner. It is the buyer’s responsibility to pay for the items, and to remove them on the posted date. If you cannot pick up the items you have won on the posted date, contact us prior to bidding to see if other arrangements are available. If the item will be picked up by someone other than the Buyer, please Contact Us in advance to let us know, and provide the person picking up the items with a written authorization signed by you and a copy of your paid receipt, or if they will be paying cash on your behalf, a copy of your winning bid notice.  If you fail to pick up your items during posted pick up time your items will be considered abandoned.  Failure to pick up your items may result in a ban from this website.



WHAT IF I WANT AN ITEM, BUT DON’T WANT TO SHOW THE MAXIMUM AMOUNT I AM WILLING TO PAY?

When placing a bid, the system will ask your ‘Maximum Bid Amount’. It will only raise your bid enough to remain the high bidder, up to the maximum you set. This is sometimes called ‘Proxy Bidding’ but it is automatic with our system. For example, if you want to buy an item that is currently bid up to $50.00 by other bidders, and you are willing to pay $100.00, you would input your ‘Maximum Bid Amount’ as $100.00. The system would only raise your bid to $51.00 (See Bid Increments Below). If another bidder raises their maximum bid up to $75.00, the system will raise your bid up to $76.00. You can raise your maximum at any time without changing the current bid price. Remember this if you are on the other end of the transaction and are immediately outbid, it is most likely a Proxy Bid that is bidding against you.



WHAT IS A BUYER’S PREMIUM?

A 10% buyer's premium is charged on every item and lot sold, so you should bid accordingly. For example, if you win an item at a price of $100.00, you will be charged $110.00 plus applicable Sales Tax. When calculating the final price, the buyer's premium is added to the selling price before sales tax is calculated. Remember that we offer a 3% Discount for Payments by Cash.



WILL I BE CHARGED SALES TAX?

Yes, we are required to collect Arizona Sales Tax on all sales. The state defines us as an Arizona based marketplace facilitator, and as such, nexus is determined by the location of our office, which is located in Anthem AZ. Therefore, we are currently required to collect 6.3% (5.6% Arizona State tax and 0.7% Maricopa County Tax) on all sales. If the buyer is a reseller who is in the business of reselling used goods, we need a current valid Arizona Resale Certificate Arizona Form 5000A at the time you register a User account. 



WHAT ARE THE STANDARD BIDDING INCREMENTS?

Bidding Increments are the minimum amount that each bid will increase. It depends on the current bid price. Here is the bidding increments schedule. 
  

Bid Price





Minimum Bid Increase

$.01

to

$100.00

$1.00

$100.01

to

$500.00

$5.00

$500.01

to

$1,000.00

$10.00

$1,000.01

to

$2,500.00

$25.00

$2,500.01

to

$5,000.00

$50.00

$5,000.01

to

$50,000.00

$100.00

$50,000.01



and up

$500.00



CAN THE ITEMS I BUY BE DELIVERED OR SHIPPED?

Maybe, depending on the auction item and location. In most cases, delivery or shipping services are available for an additional fee and may require a third party for packing and shipping. Please Contact us first and ask before bidding.



WHAT IF I BID AND DON'T PAY?

Unfortunately, you will force us to permanently ban you from using this website, even if it is only a single incident. Bidding constitutes a legally binding agreement to purchase the item, so you should not be bidding unless you are able to complete the purchase. Most of the items sold on this website are being sold on behalf of others, so it is unfair to them to have the sale fall through. We ask that you show them the same courtesy as if you were purchasing the item directly.  You are responsible for all bids placed from your account.  Keep your passwords protected and do not leave your account unattended. 



CAN I RETURN AN ITEM I DON’T LIKE?

No. All Sales are final. It is up to the buyer to get enough information to make a buying decision prior to bidding. All items are sold "as is" and “where is”. There are no warranties expressed or implied. There are also no guarantees or warranties as to the authenticity, condition, size, quality, or provenance of any item.


WHAT IF I HAVE A PROBLEM OR A QUESTION?

Please Contact Us. We value our customers and strive to be proactive and provide a very high level of customer service.



I AM THE EXECUTOR OF MY PARENT’S ESTATE DOES AN ONLINE AUCTION MAKE SENSE FOR US?

Yes, in almost every case. There are many advantages to selling an estate through an online auction, rather than holding a traditional estate sale. Please Contact Us to discuss. We will be glad to submit a proposal to you at no charge, which can include a complete clean out of the house and any other services you are seeking.



WHAT IF I JUST HAVE A FEW ITEMS I WANT TO SELL?

From time to time we will hold ‘Consignment Auctions’ that are set up to sell a few things from multiple people. These auctions typically include a wide variety of items.  Please Contact Us to find out about the next scheduled Consignment Auction. We will be glad to discuss the things you want to sell, and to arrange the logistics.



CAN I DROP SOME THINGS OFF AND HAVE YOU SELL THEM ONLINE?

Maybe depending on what it is. Please Contact Us to discuss and/or schedule a drop-off.



DO YOU PICK ITEMS UP?

No, we do not pick up or deliver any items.


 
CAN YOU SET UP AN ONLINE AUCTION AT MY LOCATION?

Yes, we are a remote service. We reach buyer’s through this system that otherwise would not be able to attend a traditional auction or estate sale. The buyer of each item will come to your location to pick up their items on the scheduled day, after the auction.



CAN YOU SELL MOTOR VEHICLES?

Yes, we also sell boats and RV’s.

 

WE POST ONLINE AUCTIONS FOR OTHERS

Charity Auctions, Fundraisers & Special Events.

 

WHAT ARE YOUR FEES FOR YOUR SERVICES?

There are no up-front fees.  Our fees are based on a percentage of the selling price.  Depending on the level of service you need and the items you wish to sell will be the determining factor. It is fair to compare our fees with traditional consignment fees.  What differs from consignment is that your items will be available to thousands of people through this website and you don’t have to wait for months or years for your items to sell.

 

IF YOU HAVE ANY QUESTIONS WE ARE HAPPY TO HELP OR GUIDE YOU THROUGH THE WEBSITE

Email us at [email protected]

Contact Us using our website contact us page, or,

Call or Text Dani at (602) 908-8887

 

 

 

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